Customer Testimonials
Had a great experience purchasing my 2024 Chevrolet Equinox! Jay in sales was awesome to work with, very helpful, friendly, and made the entire process easy. Evan in financing was also great and took the time to walk me through everything and get everything taken care of. Both of them made the experience smooth and stress-free. I really appreciate the customer service from start to finish. Definitely recommend asking for Jay and Evan if you’re looking to purchase a vehicle! Thanks again to both of you!
Everyone was helpful and friendly. Plus my wait time was good.
Incredible service, they got it done quickly, and even though I was going to be gone the day it would be done they kept my car for me til I got back 3 days later. Will continue to get my car serviced here moving forward
Shay was exceptional to work with, really went above and beyond! Made the entire experience enjoyable.
I had an absolutely amazing experience with Joshua Reeves! If you’re looking for a car definitely give Joshua a call. He was honest and responsive. Got back to me quickly and was able to find exactly what we were looking for. Couldn’t recommend Joshua more highly.
Super nice and accommodating! Juan was a great help.
Great fast service and extremely easy to get a quick appointment!
Great customer sevice
Overall I have had a good experience when servicing my vehicle. This past service was an oil change and tire rotation. I had taken a walk while this service was happening and when i returned I was informed I had a nail in my tire that could not be plugged and it required a new tire. As it turns out this was the same tire replaced a couple of months back and was under warranty. I was disappointed they waited for me to return thinking they needed my permission to buy a new tire when my previous purchase and warranty ... Read More Google - Nov 10, 2026
Dealer dosent want to put there best foot forward and fix a manufacturer defect with the CarPlay freezing. Saasha and Justin were no help. They offered to drive the vehicle until they can see the problem, but we have provided multiple recorded videos of the issue and they still don't want to help. One of the service advisors advised us to use our phone for directions instead of using CarPlay on a vehicle that's still under factory warranty.
Nina was amazing! Everything was completed in a timely manner! She was very aware of my time and what my vehicle needed! Thank you!!
Since no one wants to help, I will leave a more detailed review. Dealer dosent want to put there best foot forward and fix a manufacturer defect with the CarPlay freezing. Saasha and Justin were no help. They offered to drive the vehicle until they can see the problem, but we have provided multiple recorded videos of the issue and they still don't want to help. One of the service advisors advised us to use our phone for directions instead of using CarPlay on a vehicle that's still under factory warranty.
No communication. No updates. I was not told the computer system was down to do updates on a recall.
Sydney was super helpful in working with us to get the price we needed.
Worked with Sydney over the past two months until we found the perfect car for our family. So grateful for the patience and so excited about our new car!
Sydney was amazing to work with!! Helped me to get the car I was really wanting, even if that meant driving to the other side of the valley to grab it! She’s extremely helpful and kind!
The best dealership experience ever!! Shay at Honda of Surprise took such great care in finding me the perfect vehicle. From start to finish it was the easiest process, no pressure, friendly and helpful. From finding me the perfect car to Low mileage , I can't thank you enough!! You Shay are absolutely the best and it's a pleasure knowing how much you care to make my experience Great, Thank you from the bottom of my heart Nina 💛🦋🙏🏽
Sydney, JP, Tracey and F&I were great. Alex was rude, adversarial and tried to bump my payment that we had agreed to. I am happy with the car however.
I have been a customer since they opened and have never had an issue . They always make suggestions of needed repair but they never are pushy. They will explain everything so I understand. My Service writer is great and explaining and very patient.
Kevin our service rep is great, there’s no pressure he tells you what needs to be done and you decide, Pricing could be more competitive there are two dealerships that are closer but, I like going here.
He was great. The whole team was excellent
Kind, respectful, helpful
Arsh was very helpful and answered all concerns regarding my new hybrid.
Their salesman JP Rachid posted cars on marketplace and I asked him about one car trying to find out about the car and see if I can negotiate for a better price but surprisingly he was so rude and argumentative to me sending screenshots of other cars trying to prove me wrong. What the hell ? As a big dealership salesman you must be respectful because you are make a living by our purchases and if there no room for negotiation just say no, no need to argue to prove your the one who understands and who is right about everything. ... Read More Google - Nov 5, 2026
My car had transmission problems while on vacation from CA. I took it to Germain Honda at the advice from a different repair shop. I was greeted by Nathan Garcia who was very kind and kept me informed. My car was ready when promised.
Jay Was very considerate and came in on his day off and gave me an exceptional review of the vehicle and I’m really happy with Jay’s behavior
Good service
Gary from finances was extremely pushy. It was so annoying. He would not accept no for an answer. He kept cutting me off every time I tried to talk. I was talking to my husband and he kept interrupting to the point of me having to ask for privacy. He zoomed through the paperwork to the point where he was doing the electronic signature for us. Bad experience with him. I told him that I don’t get pressured to buy things I don’t want to buy.
Best experience hands down
Sydney was super helpful and got us squared away quickly. Thanks again!
Sydney helped us buy a Honda Pilot. Great experience. Very helpful, informative, and friendly without being too sales-y. 5-star service, would recommend to a friend.
As usual this dealership does outstanding customer service. I called Matt and he ordered the shocks plus the other items for my CRV. The dealership has the parts within 7 days and now my care drives like new. This dealership will let you know of future repairs and give you estimates on costs so you can save up the money to perform those repairs. The replacement parts were replaced within 6 hours. Outstanding Customer Service and the Technician did a great job.
It’s the best 😀. Robert Solis went out of his way to find a driver side sun visor for my 2011 CRV! I was so happy to have it replaced because old one wouldn’t stay up. Robert and Al are the best! The mechanic, Marco, works on my car a lot and he is the best also. I’m so grateful for the excellent customer service and excellent mechanical performance done on my CRV!!!
Marc was very helpful and professional. He made this experience very positive.
Shoutout to Brett, Chad, and Chris for the wonderful service! They did a wonderful job helping me obtain my new dream CRV SUV! She is a beauty!!
Marc did a great job helping us out
I dealt with two amazing people today, Arshdeep and Sydney. They helped tremendously during the purchase of our vehicle. Showed up at 10:15am and was driving away in our newer vehicle by 1:15pm. Easy peasy.
Shout out to Mr. Kevin Proo!! Mr. Proo has been our Service Technician since we purchased our CR-V in January 2026 and has been OUTSTANDING!! He is what keeps us coming back to Germain Honda for service and potential future purchases. Mr. Proo has constantly provided valuable feedback to both our Hondas each time we've had them serviced. He is very knowledgeable in Honda maintenance and the value of his customers along with their financial position. Mr. Proo has patience and understanding, and has become a trusted friend!!
I had an issue with my 2024 Honda Accord called service department and Justin service manager took me in with no appointment and took care of it for me, Thanks for everything Justin.
Sold me a Nissan Sentra knowing it is a piece of crap, however sold me three Honda’s and they have been solid
JP provided excellent customer service even before we walked in the door. While I was at work he determined what models were available and had them ready when we arrived. He answered all of our questions and we are so happy with our upgraded Accord! Thanks JP
Oct 30, needed to come in to amend my contract for new Honda Crv purchase and while Ivan, who was straightforward and wanted to get me into an extended contract, was not at work that day, after further review I didn’t want to mess with my monthly. Evan came thru in the clutch to make me a happy camper. I’ll be with Germain for all my service needs moving forward. Thanks a lot.
purchased a vehicle from 1,500 miles away, Ishmael was friendly and helped me through the process, Gary helped with the warranty and had a good sense of humor too
Matt, service advisor his nice and everything done well and this place it's nice and clean the waiting room for customers
Zach and jp rocked it and took care of me
This is my second purchase at Germain Honda. After years of buying my Hondas at a different dealership I returned here. The process was smooth without high pressure. Once again my salesperson JP assisted me with my upgrade to the Honda passport I bought. JP listens and works hard to get you the car and trim you want. I was impressed from my first visit and purchase a year ago and again this time. Germain Honda is a family dealership and they do treat you as such.
Brett made the process simple easy and listened to everything I wanted!
Thank you Jason N. for helping me out with getting my new baby 🧚♀️💘! I didn’t think it was possible but thanks to you and Evan i was able to leave with my beautiful hottie of a Honda Accord 🫶
Robert was very kind. I didn’t have to wait long either. Nice girl too who brought my car to me. My car was dirty and they even washed it! Thank you so much!!
Juan and JP were both so helpful and easy to work with, they made my car buying experience so much better than the misery I've come to expect from a dealership. Hopefully I don't need another car for a long time, but when I do, I'll come back to Germain for sure.
Service was quick and easy. Technician was friendly
Kara did a great job assisting us in the purchase of our new vehicle. She was informative and handled all of our needs.
Great service department.
Everyone was very kind and helpful, they listen to everything I was looking for to fit my family’s budget. Very glad I was able to make a deal there. Highly recommend to everyone, thank you.
Both were very professional and a pleasure to work with. Purchasing a car with these two was a pleasure
This is first time I visited and purchased the vehicle. Thus I am unable to tell the dealership status.
Ray was very helpful. Did the deal pretty much by texting. Dealer is easy to deal with.
Fast, flexible service. They did not try to sell sevices I did not need or want.
Since moving to the area over 3 years ago, I've been taking my business to Germain Honda of Surprise. The service department has consistently provided competent, courteous service. I feel the service department is very transparent. Especially helpful are the videos or photos of the mechanical issues requiring fixing. This procedure affords me the decision to authorize needed repairs. I wish I could thank the vehicle technician professionals personally for their service. I would also like to complement service advisor Robert. He's been great to work with. Keep up the great work!
Arsch Singh provided excellent customer service. He was welcoming, professional and knowledgeable. Prior to this new car purchase, we purchased a new car using the Costco Car Program at Germain Honda. Each employee that we came in contact with was professional and very helpful. Arsh definitely deserves a five star rating.
I am extremely disappointed with my experience at the service department. When I went in for an oil change, I had seen an online coupon advertising a $79 oil change. Before my car was even taken back for service, the service advisor wrote down a price of $124 on a blank piece of paper. When I mentioned that I had seen a lower price online, he crossed out $124 and told me it would be $99 if I wanted the discount. When I clarified that the online coupon advertised $79, he changed the price yet again and said they could honor that price. He then ... Read More DealerRater - Oct 23, 2026
Efficient service and clear communication made for a smooth service appointment. This was much appreciated.
I love coming to Germain Honda of Surprise. I always receive fair and great service.
The service department is excellent. Car repair estimates are accurate and explained. The waiting room is clean and comfortable. An Enterprise car rental office is on-site and Germain Honda customers receive a discount.
Everyone at Germain Honda was very professional and Shay was knowledgeable about all of the products, I highly recommend Germain Honda!
Everybody at the dealership is professional, courteous, and knowledgeable. The building itself is inviting, clean, and well it.
They had my car for over 2 weeks, I spent over 2.4k just to get ny vehicle back with my 6 month old battery leaking and smelling like eggs. Had to go somewhere else to buy a battery. Was told I could get a battery there, but I would have to pay. My service rep Francisco was great though, he was excellent. But yeah, I'll choose a different location next time.
Robert was very friendly and helpful. My car was serviced, oil change and filter, while I waited. The dealership was clean and comfortable. I had coffee and read while I waited. My car was inspected for any possible issues and I was on my way within an hour and a half. I feel confident in Robert and the dealership to deliver actuate and efficient car for my vehicle. I would recommend Robert and Germain Honda to my friends.
⭐️⭐️⭐️⭐️⭐️ I’ve consistently received five-star service at Germain Honda of Surprise, from purchasing my vehicles to my most recent warranty service. The service team was fast, efficient, professional, and communicative throughout the entire process. They kept me informed and made sure everything was handled promptly. It’s refreshing to find a dealership that provides excellent customer service long after the sale. I highly recommend Germain Honda of Surprise for both sales and service!
I have always been pleased with the service department at Germain Honda. I had a warrenty issue this time that will be resolved for me once the parts come in. Robert Solis was very helpful in resolving my issue with the seat cover.
Professional staff and knowledgeable and always helpful. Pleasant facility and nice location from west valley
Great experience, Shay handled everything with me over text, from start to finish. Did everything I asked. Kept it simple with no pressure at all. All I had to do was fill out the app, and then go in and sign my paperwork and get my keys. Best Experience I have ever had at a Dealership hands down. I would definitely go there again, even though they are a bout an hour from my home.
very helpful explaining the issue that was the problem . now i have an idea if the issue should happen again it won't be so stressful. Thanks Nathan!
Brett is a great salesman, he had a great personality, honest, and made you feel welcome. We enjoyed that the Surprise Honda had one person to deal with through the process of buying the car. The process seemed to go by pretty fast. We would definitely recommend people to buy from your company.
Everyone was warm, friendly and helpful. Sydney has done a great job staying in contact. It was a professional yet fun environment. Can be somewhat stressful buying a vehicle. They made it quite easy. I have already recommended Germain. To a brother in-law.
Zach Freeman was tremendously a great help in helping us find just the right vehicle for us and our budget! Great attitude and very kind , respectful and so professional! Collin was wonderful making us feel at ease. We felt that everyone were very helpful. We made the right decision choosing to go to Honda for our purchase! Thank you all so much!
Doesn't verify customer email addresses before spamming, then doesn't honor unsubscribe requests.
We had a great experience all around. Both my son and myself are happy with the deals we got and Sydney and Mr. Rascon were fabulous.
I had an appointment at 7:00am with this dealership on 9/30/2026 for an ac issue. My ac wasn’t blowing cold air. I decided to take my 2020 Honda Ridgeline with 54500 miles to get a fair analysis and to see if there was a warranty in place for this issue.
After three hours of waiting the service representative said my truck needed a complete ac replacement with approximately a $4,200 price tag. They also recommended that I replace all my fluids which I had done only 3000 miles ago. My oil had 2,500 miles on it and it always gets a synthetic oil. I remarked ... Read More Google - Oct 2, 2026
Kevin Proo provided outstanding service for my Honda. Prompt and complete service with no hiccups.
Went in for an oil change and asked to check the alignment and tires. Both were completed as was a recall issue. We're happy.
Very satisfied with Connor Brandman help,he was very professional and answered all my questions same to the rest of the rest of the team.... Thank you all for the great service and I will definitely recommend Honda of Surprise ...
I was concerned when I roll on to the service drive and there's literally no one there.i walk in to the service advisor area 4 advisors talking amongst themselves but to busy to acknowledge a customer. Arrowhead honda is busier for a reason
It is great a place to buy a new car. All personal is very professional, approachable , and respectful with the customers. I definitely recommend this place to buy new car.
From the moment I arrived, Robert Solis was welcoming, professional, and extremely efficient. He clearly explained what work needed to be done.
Service at appointed time and finished up aboutvas estimated. Car was clean as I gave it upon return. Waiting area very nice.
Juan and Ivan were great to work with. They made everything so easy and comfortable.