Customer Testimonials
Kiara was amazing! Thank you so much for all your help. I really appreciate everything you did for us.
Really great experience overall!
Shay was extremely helpful and knowledgeable, he made this experience super fast and sweet. Didn’t feel pressured at all. I highly recommend this Honda dealership.
Professional, friendly no pressure service from salesman Brett Smith. Fair trade and negotiation for a brand new 2026 Passport. Definitely recommend Brett Smith for anyone looking to purchase a vehicle. Brett was genuine and did everything possible to get to our bottom price. All of our future vehicle purchases will be with Brett at Germain Honda. We already service our other vehicle here and service has been outstanding too.
Friendly, nice, didn’t take too long, washed the car my salesman went over what they did and what they recommended
On Aug 6th I brought our 2025 Pilot in for its first oil change, which was completed along with a tire rotation. A few days later the later the Maintenance A light appeared oh our screen. After investigating we found it indicated a need for an oil change, which was a surprise since we just had that completed. If would seem that the technician failed to reset our indicator back to a completed situation. My past experience with car dealerships is that they always reset the display after completing maintenance. I would hope this is a normal procedure with your dealership ... Read More DealerRater - Aug 12, 2026
Wonderful and quick service. Alfredo was very professional, informative and helpful. Will come back again.
Francisco was very friendly and explained what service my car needed. The service was done quickly.
treated me very well, was knowledgeable and patient with me throughout the purchasing process, would recommend
Thank you guys for all your help. Taking care of my vehicle.Thank you for the great customer service
I was able to get a same day appointment and my car was ready on time. The advisor was thorough and very polite. Thank you!
We had such an amazing experience at this dealership! From start to finish, everything was smooth, easy, and stress-free. A HUGE shoutout to our salesman, Shay! He was absolutely amazing, super friendly, very patient, and genuinely made us feel comfortable throughout the entire process. He answered all of our questions when we had them and was excellent to talk to. He really went above and beyond to get us the exact vehicle we were looking for too which for that we are very grateful.
If you’re looking for a new vehicle, I highly recommend coming here and asking for ... Read More Google - Aug 10, 2026
Nice, friendly staff. Clean waiting room. Work done in a timely manner. Enjoyed working with Kevin Proo.
I was very pleased with the friendly attention I was given by Kevin. He was through with reporting the status of my car and what needed to be done. I enjoyed working with him.
Alfredo is wonderful to work with. He always makes me feel welcome and an important customer! The work done on my truck is good, clean and sound.
Al is always thorough, keeps me updated on progress and is great to work with.
The whole team was extremely helpful and made the whole car buying experience a breeze for me! They walked me all the way through to my dream car! Juan Marino, Branden Cole, Colin McEuen and Alex Rivas, thank you guys for your great service and for making me the proud owner of an amazing vehicle. 👏🏼🙌🏼💙
Brett was amazing! So helpful and was able to get us into something larger before our baby boy is due. Will highly recommend him to family and friends!
Great experience, zero pressure from anyone, had the car I wanted, at a fair price. Salesman Marc was the best, very professional, honest, I would definitely buy another vehicle from him. Thank you Sir for being a true professional.
I had such a great experience working with Zach at Germaine Honda of Surprise! He was incredibly helpful, patient, and easy to work with throughout the entire car-buying process. He never made me feel pressured and was genuinely willing to work with me to get me where I wanted to be.
Zach was upfront, communicative, and made what can usually be a stressful process feel surprisingly easy. I really appreciated how much he listened to what I wanted and advocated for me throughout the process.
If you’re looking for someone who will actually take care of you and make ... Read More Google - Aug 9, 2026
I had a great experience working with Kiara Ruiz during the purchase of my vehicle. She was professional, friendly, and very helpful throughout the entire process. I really appreciated that Germain Honda was willing to work with our offer and made an effort to help us reach an agreement that worked for us.
The entire purchase process was smooth, and Kiara was patient, informative, and made sure we understood everything along the way.
I truly appreciate all of her help and would definitely recommend Kiara to anyone looking for a vehicle and wanting a salesperson who is willing to work ... Read More Google - Aug 8, 2026
Shay was the best ever! I explained what I wanted and I got exactly that. He made the process super easy and simple.
Kevin Proo did a fantastic job getting me in and out with efficiency and professionalism. I appreciate his leadership and will absolutely will be going back to him.👍
I was very pleased with the customer service and prompt service on my vehicle thank you
Working with Alfredo Bustamante was great. Answered all my questions. I'll look forward to working with him in the future
Kara Shelton has went above and beyond. The best customer service ever, thank you so much!!
The friendliness and the most enthusiastic person I've ever met Shay! Come see him ans buy your next car!!!!!
We talked to Sydney Zaroslinski about trading in my friends Honda for a newer model. Sydney was so helpful in getting my friend what she wanted. It took no longer than an hour. Great service. I will definitely recommend Sydney to my friends and family.
Shay and Evan were wonderful to work with. A very good car-buying experience!
Francisco Ostos Was my service advisor. He was very nice and friendly and went over everything thoroughly with me and explained everything to where I understood.
I had an outstanding experience working with Sydney at Germain Honda of Surprise. She made buying my used car incredibly fast, easy, and completely stress-free. There was absolutely no pressure at any point, and she went above and beyond to make sure everything was handled smoothly. Sydney exceeded all of my expectations with her professionalism, honesty, and exceptional customer service. If you're looking for someone who truly cares about her customers, I highly recommend asking for Sydney. Thank you for making this such a great car-buying experience!
Sydney was great, showed us a vehicle that met all our preferences and did not pressure us to buy right away, only when we were ready. Sydney and get manager made it easy when we ultimately decided to buy.
Sidney was amazing. She was quick and very helpful.
Took honda accord in for an alignment, had it done quick and hassle free great service .Robert Solis was great ,informative and not pushy at all great customer service. Thanks again
I had a positive experience working with the staff at Germain Honda and would shop there again.
Arsh was terrific, patient, and very kind!! He answered all of our questions. I would give him a 10 rating!
Bought a 2026 civic hybrid from germain honda and Zayd made the process super easy, aswell as Evan was super friendly in the back end tomorrow.
Robert Solis has won my business for sure! Usually I go to Arrowhead Honda but he is a true blessing! He answered all my questions and is very personable and friendly. I am extremely satisfied with the service I received! My A/C is now running perfectly!
Juan was an absolute delight from the start! Door to door service! No pressure, and answered all my questions. Car is perfect! Evan was through and understanding and went to high school practically next door to my parents! Small world. Fantastic experience all around!
Guy was easy to work with!! Amzing salesman
On time. Clarity on needs. Friendly environment. Explanation of costs. Would recommend to others. Active place.
Had the best service here in Germain Honda of surprise . Kiara made buying a car very smooth and easy , definitely recommend this place.
The dealership is nice and the location is also in a perfect area. It was clean and also the bathrooms.
I recently had my oil changed at Germain Honda, and it was a great experience. The service was quick and professional, and the waiting area was clean, comfortable, and well-maintained. They also offered complimentary bottled water, which was a nice touch while I waited. Overall, a pleasant visit, and I would gladly return for future service.
A bit of a wait but always worth it because we know that the car is being done right . Thank you. Bryan and Jennifer Jacobs
Francisco Ostos provided excellent advice and service. We just moved here from Bellevue WA, and will be taking our vehicle to Francisco and your service team going forward.
Alfredo is always so helpful and straight to the point. He answers all my questions expertly and genuinely.
Marc and Ivan were very professional, and patient with me during the process of checking out and buying my car. Definitely would buy from this dealership again
Always great service here. Quick at setting the appointment, quick check in, and quick turn around on my service, always with a thorough explanation.
Nathan always listens to us and goes the extra mile to help his clients. Nathan always goes above and beyond to help his clients wonderful customer service
10/10 always from the initial call to my service advisor Alfredo Bustamante to vehicle drop off and pick up. He is professional, prompt and communicative. Five stars to Germain Honda of Surprise, my service advisor and the technician who serviced my vehicle!!
I had an excellent experience. From the time of arrival for the test drive to signing the paperwork it took about an hour and a half. By far the easiest car buying experience I have ever had.
Alfredo B was such a great help and the service was great! Thank you for helping get my CR-V back on the road!
Brought my car back for some work and everything went smoothly. No complaints whatsoever. HAPPY
The service advisor, Robert Silos took my call and was a "breath of fresh air". As much as I dreaded taking my car in, he actually put me in a better mood. When I got there, the whole vibe of the atmosphere there was great. Robert immediately took care of my car and me. He explained what would be done and told me to relax, have some beverages and everything would be taken care of. I highly recommend Germain Honda and Robert for his excellent service. Thank you.
My experience at Germain Honda was great. There was no hassle getting the car that I wanted! Juan and Chad helped me so much in getting the payments I wanted and Eric made it quick and easy for my paperwork and financing. Thank you so much!
I had an outstanding experience buying my new car with Brett Smith. From the moment I walked in, he was professional, friendly, and listened closely to what I needed without any high-pressure sales tactics. Brett answered all my questions honestly, walked me through the features of the vehicle thoroughly, and kept the negotiation process transparent and fair. If you are looking for a smooth, stress-free car buying process, I highly recommend asking Brett Smith!
Arsh made my experience super amazing and he helped me find the right fit for me!
JP was excellent to work with and the entire transaction went smoothly. We will definitely do business at Germain again!
Sydney and Brandon at Honda Germain in Surprise were the absolute best to deal with. I highly recommend them both in you are looking for a new car
Brett was awesome
We had an excellent experience trading in our car, and the entire process was smooth from start to finish. Brett Smith was knowledgeable, professional, honest, and took the time to answer all of our questions without making us feel pressured. He worked hard to get us the best deal possible and made what can sometimes be a stressful experience feel easy and enjoyable. We truly appreciate all of his help and would highly recommend him to anyone looking to buy or trade in a vehicle. Five stars!
These folks listen to you. I only wanted to look at a specific vehicle and they showed me by video guaranteed it was there. After going in test drive purchase was simple. They were all on the same page. I will definitely bring them my car for service. Awesome crew Thanks again
I had a great experience working with Juan Marino and his team to purchase a new car. Juan was knowledgeable and worked with me to get to an agreeable out the door price, and the general atmosphere of Germain Honda was low pressure. I would shop for a car here again.
Had an excellent experience purchasing our vehicle at Germain Honda of Surprise! Kiara Ruiz and Ivan Rascon were both amazing throughout the entire process. Friendly, knowledgeable, patient, and took the time to answer all of our questions without ever making us feel pressured.
We've known David from Arrowhead Honda and followed him to Germain Honda where he was our service advisor a number of years prior to his promotion to management. He goes the extra mile to answer questions/concerns with our vehicle and make recommendations. He great to work with, has a great knowledge of Honda vehicles, and presents himself in a professional manner.
Robert is our newest service advisor. He too is easy to work with and presents himself to his customers in a professional manner. He is knowledgeable, doesn't pressure sell unnecessary maintenance or parts.
We look forward ... Read More DealerRater - Jul 31, 2026
Francisco is very knowledgeable, explained everything very clearly He’s my new go to guy
Kevin is a fantastic service rep, who goes above and beyond each time. We have 3 Hondas in or family, and we look to him with each and every one of them.
Juan Marino was great he was knowledgeable about the brand and knew how to answer my questions
I had an outstanding experience being with Juan Marino at Germain Honda of Surprise! From the moment I walked in, Juan was friendly, professional, and genuinely focused on helping me find the right vehicle—not just making a sale. He took the time to answer all of my questions, explained every feature clearly, and made sure I felt comfortable throughout the entire process.
Arsh was fabulous! He was also very patient with us, and he was helpful in answering all our questions!!
Very helpful thanks Arsh for all your help
big shout out to Arshdeep Singh for patiently helping us dealing with my new car. thank you so much
Kevin was very attentive and carefully listened to what the issue was with the vehicle and he immediately scheduled an appt for me for the recall on the vehicle. The interaction was very pleasurable and Kevin had vast knowledge on the maintenance schedule for my vehicle so we were able to fix the recall and take care of scheduled interval maintenance. Thank you so much Kevin, we look forward to visiting again.
Nathan is always great to work with for service. He is very communicative and explains everything well.
Very easy to work with both KIARA AND IVAN. Both knew their job very well and explained everything as we went through the process.
Kevin was very friendly and helpful. Explained everything clearly and answered all of my my questions
Welcoming and professional. Everything explained in detail. Timely service and the car wash was a pleasant surprise.
As soon as I walked in Alex greeted me and got me their top salesperson Marc over to me quick. Marc was absolutely amazing! He’s been very informative, patient and extremely easy to work with. Marc made my overall experience exceptional! Highly recommend Marc and the entire Germain team!! Thank you and I’m already loving my new Passport!!!
Great and friendly customer service. Ever since I bought my vehicle everyone has been professional and great to work. Recently working with Kevin Proo for any maintenance he’s honest and treats you life a friend or family instead of just a customer.
(Translated by Google) Kiara was super helpful, she answered all my questions and helped me with all the changes I made. (Original) Kiara me ayudó súper amable respondió todas mis preguntas y me ayudó en todos los cambios que hice.
Marc made the purchase experience top notch. I would recommend him to anybody looking for a Honda.
Very welcoming and attentive. The complementary car wash was awesome, not every dealership does csrwashes.
Great experience with this dealership from first inquiry to follow throughs and negotiations. Sydney Z. And Kiara R. were excellent with communications and visits. Kind, honest, the whole place just feels comfortable and pressure free. Nice management style. I will come here for my next vehicle. Thank you, Sydney, Kiara, and Chad!
Working with Ron Rattray and the whole Honda Germain crew was a great experience, from start to finish! They took care of me the whole time! No funny business, straight shooters wanting to get deals done! Made it very easy getting my 2026 Honda Civic Hatchback Hybrid. Highly recommend to anyone looking to get a new/used car.
Sydney is wonderful. Just got a great deal on a car!
The service manager David was able to help after a discrepancy in the service department with AC issues on a recall Honda required. He was able to speak with corporate and come up with a reasonable plan. I appreciate the help him and the team made!
JP and Ivan were both very professional and knowledgeable. I felt confident that I was getting accurate information in which to make my decision.
We had a wonderful experience working with both Shay and Alex. We were able to put together the deal quickly and everything was ready to go in my brought my mom in. Shay took the time to go through to go through the features of the car and explain everything to her. We couldn’t have been happier she loves her car and we appreciate the professionalism and time each of them took to make our experience wonderful.
Great and efficient service fromthe Service Department. Everything that needed to be accomplished was accomplished and future repairs that would be needed.
My salesperson Connor was the best! Call him if you ever need a great car and amazing service!
My visit was a pleasant experience and everything went as planned. My advisor was knowledgeable and very professional.
I called Robert after being told by Earnhardt Honda that they were going to hold our car for a week before looking at it. He got us right in. Parts needed to ordered, but our car was fixed properly the next day. Robert was very professional and kept us informed of our repair. I would definitely call Robert and use this dealership again.
Service center was very informative and helpful. Not my first time there and I’ve had a great experience every time.
seems to be very slow , took 4 hours which is a long time for the services we had done.
We have had several service advisors and all have been friendly, knowledgeable, and answered questions without hesitation.
Bought a new civic. Experience was really great and super smooth!
Sydney was amazing! Answered every question (there was lots), patient throughout the entire process, and very knowledgeable about the car’s history. Would recommend Sydney to anyone!
Sydney was awesome!!! Very kind, would recommend