Customer Testimonials
Good communication. Work was done on time. Was not pressured into additional work and work recommended will be done when required
Excellent customer service. Timely and responsive plus goes the extra mile. Making sure I was informed on the progress of my repair.
Recall repairs were made quickly and efficiently. Service consultant was courteous, knowledgeable and helpful. Waiting room was clean and quiet.
Brandon Schilling was amazing to deal with on our Honda Civic purchase. Knowledgeable, friendly and efficient. Highly recommend Brandon and Germain Honda Surprise!
Very clean, comfortable, welcoming building. Service was swift and professional, I left without questions, doubts, or concerns. Loved the coffee machine, too!
Great experience! The customer service was top notch. Everything was explained well and I could plan the service that my car will need in future visits.
If you are ever looking buy or finance a vehicle, Joshua Reeves is your guy!! He truly takes cares & looks out for his clients to get the deal done! I am extremely happy with my new car.Thank you again Josh!!!!! ✨🤘😎
Yes, I'm always able to schedule my oil change appointment with very short notice.
Robert was very thorough with the explanation on the services needed on my vehicle. I would highly recommend Germaine Honda to everyone who owns a Honda vehicle.
Friendly, knowledgeable meet my every need. Javier was especially helpful and attentive. I would not hesitate to to recommend Germain of Surprise.
Everything went easy and well, fast and no issues. Staff very friendly and work done on time.
No high pressure sales. Went over some figures, told the salesperson what I needed and in just a short time we got to where we both needed to be and the deal was done. Our salesperson was Javier.
I had a great experience with this dealership and negotiation was very fair. I did have some issues with the truck after I got it from parts they installed
As always, Germain Honda did a great job with my car. Many thanks to you!
Brandon Schilling in sales: Excellent service, product knowledge and customer care. High customer satisfaction all the way around.
He is knowledgeable and good service. Keep asking us do we need water.
John Lagrassa was extremely helpful, got me my car as well as made suggestions for others to ensure I made the right decision.
Adrian, Colin, and Evan helped make my experience great. I’d recommend this place.
Conner is the best salesman super kind.
Conner did such a good job!! I definitely recommend going to Honda in surprise !! Thank you so much
The maintenance was performed within the stated window. We always have superior service at Germain Honda.
Quality service by quality staff. Etc,etc,etc etc etc etc etc etc etc etc
Terri Matteson was amazing!! He was efficient, worked with us and got us our ideal monthly payment!! He was straightforward and was honestly the ideal car salesman. We didn’t feel suffocated or overwhelmed it was honestly the calmest car buying experience. Highly recommend coming to him if you are going to buy a car
The service and communication, as requested, was fine. I had hoped they would not have found more to work on.
John was excellent to work with and very professional. We would definitely work with him again on another car purchase in the future. Not only was he super responsive but also patient with the many questions we had. He handled our sale efficiently and the turn around time was super appreciated as we needed a reliable car quickly.
Overall excellent service. Sometimes sales overemphasized differences between Honda and another brand just because we mentioned the brand initially. The process always takes longer than you hope. The vehicle was not 100% ready to go when we arrived to pick up, unfortunately but our salesman worked to get it there as quick as he could. Small things like packing paper not being removed, a wash etc. It is a little annoying it wasn't gassed up at all but our salesman led us to the nearest gas station to fill us up.
Alfredo was excellent and inferred us along the wya of the run , He is always professional and greta to deal with..
Best I have been to in 3 states !!! I have recommended it to all my Honda owner friends !!!
Arnie Penn was very helpful in my car buying process and great to work with.
Brandon was very helpful and got me a good price:))
Brandon schilling was so amazing in helping my baby sister purchase her first ever car!! We had a great time and highly recommend him!!
Lists was great in assisting me to purchase a new Honda CRV Hybrid. Knowledgeable and helpful
Having purchased a 2025 Honda in June, I received 6 requests for completing a survey. It is now November 2024 and all of the links have expired. Yet now I have received a NSF recall notice for the power steering in my model. The dealer can’t fix because the part isn’t available. I have had TPM warning appear on my 2025 car and learned that dealerships have a charge for nitrogen because large tire businesses choose not carry nitrogen for their business. I have 3,000 miles on my 2025 and have lost the links to 6 surveys requested from the dealership and Honda less than 5 ...
Excellent experience in purchasing my brand new 2015 Honda Odyssey. From sales, to finance, to signing and driving my vehicle off the lot, every step was easy and convenient. The only thing I would want more of, was more selection of the type of vehicle I was looking for. When I went to the lot, there were only two Odysseys to look at. I initially wanted a specific color (white) and model (sport) but settled for other than what I wanted due to all my needs regarding a vehicle were met with what they had to offer. Love my Odyssey! I'...
Had a pleasant experience, I appreciate the 0 pressure but attentiveness we received. John was very thorough, was able to answer my questions with detail, and was very respectful.
Amazing awesome lovely lady
Arnie was great to work with. No BS, just get it done. I really appreciate that.
Jordan was the best!
Jordan was great
Jacob Davis helped me get my car he is the best salesman I have interacted with . im so happy he was the salesman who helped me out he couldn't have done a better job. im satisfied and impressed thank you Jacob i appreciate you.
Very nice people. Some of our scheduled appointments were altered because salesperson who set up the appointment did not show up, and then were there to finish what others had started. Seemed strange, and is perfect setup for miscommunication.
Jacob and Brandon were very helpful helping me decide on the perfect car to meet my needs.
Would give Arnie the highest recommendation
Everyone at Germain were personable and professional. Our sales guy, Arnie, was fantastic!
As always Germain's service department is thorough with exceptional service. My car was completed sooner than expected. Thanks to Robert and staff!
Smooth, easy, everything was great. Can’t wait to drive the new Pilot
I was very pleased with the service that was provided it was quick and easy and I’ll be using them again if I have any other car troubles.
Good job. Good service advisor, Alfredo. Clean lobby. Clear communicate. Done finish on time . Great👍
Dealership is honest and fair with their pricing. I had the pleasure to work with Jordan who is an excellent salesman. His no pressure tactics and relaxed attitude helped me through the entire buying process. He is also available to answer any questions after I purchased the car. I have purchased several cars through Jordan and he has been a pleasure to deal with ever single time. I wanted to also say that Alex, the GSM, is a true professional and helped me out when I was dealing with negative equity etc. The reason why I will keep coming back ...
Great, efficient and timely service as always. Have come to expect nothing less, Thank you!
I absolutely had a wonderful experience with Andree. He was honest, explained everything to me. Thank you, Andree!!!!
Connor & Jacob were great to deal with, no pressure and were able to answer all my questions & concerns! Ask for them!
We had a good experience with the dealership. We made a deal that everyone was satisfied with. We worked with Brandon Schilling. Highly recommend! Game changer.
Brandon Schilling and Brandon Cole were helpful in the buying process. We went to Germain Honda in Surprise to buy a used car, with used cars it takes time, but they both worked with us, were not pushy, were kind and we’re excited about our purchase. Thanks both Brandons for the help!
Victor and Crystal were very amazing and helpful and they took good care of me. I cannot say enough about them. They each deserve 10 stars not five.
Extremely professional, truly listened to our needs and worked with us on leasing our vehicle. Great experience.
Joshua Reeves was such an amazing sales professional. He goes above and beyond for his customers, making our car buying experience a great one. If you are looking to purchase a vehicle, you need to see Joshua. The entire team we worked with at Germain Honda was wonderful.
Hour and a half for an oil change seems a bit long. Price was higher than I expected.
Joshua Reeves - vertical knowledgeable, professional, and curtious
Joshua Reeves is an excellent salesman & his customer service is superb. He explained everything so I could understand & answered all my questions completely. I will happily recommend him to all my friends & family!!
Awesome experience with Brandon. He made the whole process smooth and transparent. My wife and I are very thankful.
We had a great overall extreme with Brandon Schilling. Helpful, straight forward, knowledgeable, and attentive to our needs and wants when shopping. Made car buying a painless experience.
Very simplistic purchasing experience. Joshua Reeves isn't the typical car salesman, more on the honest side than most. I would recommend this dealer to anyone.
As always great service and Victor my service advisor is awesome, the only thing he doesn’t go over is the inspection point after the service.
The service provided was excellent, constant communication, and reliable work from a Honda team. Thanks!
I came in to look at some vehicles to possibly purchase and was a little hesitant on trading my truck in. Honestly I came in just to test drive a few cars to see if I’d like them. Cesar approached my girlfriend and I with a smile on his face and willingness to learn what I was looking for. Cesar was extremely professional and knowledgeable on the vehicles I test drove and he made the experience of purchasing my new vehicle a breeze. Even with some issues I had a with a particular vehicle I had, he reassured that ...
Thank you Colin for the easy going process. I’m grateful I had you to help me get into my next vehicle. Highly recommend you book your next visit at Germain Honda with Colin.
We purchased a used honda cr-v from here a couple of days ago and had the pleasure of working with John in sales, as well as Evan and Alex. All gentleman did a fantastic job of making sure we were taken care of. The car was a great purchase and the process was handled efficiently, which was greatly appreciated. We will definitely be checking out this location again in the future the next time we are in the market for a new or used car. I highly recommend requesting John in sales if you want to work with someone who ...
Great experience thank you Joshua and the team at Surprise Honda
They had what I wanted at the right price and were very accommodating. I would recommend using them
Great team, communication and support in decision. Was crunched on time, came in curious about different possibilities and came out with a new car. Thank you Joshua for your support and help throughout the way! Very helpful.
Joshua Reeves was amazing. He was easy going and very informative. Great experience at Germaine Honda.
Joshua Reeves was a great sales man. Great service and attention the entire experience. Very friendly and not pushy.
Joshua was amazing! We will go back to him again. Thank you Joshua! We appreciate you.
No hassle. No pressure. Easy process. Relaxing experience. Will definitely be a return client in the future overall had a great experience
John and George were super helpful and friendly!
Andre kaz was the BEST I ever had. He was totally knowledgeable and very aware of high quality service I was billed approximately $1800, and didn’t object because Andre was a real professional.
Very friendly and helpful knowledgeable people who take care of their customers issues and concerns
Victor was amazing. As was Crystal. Loved it!!!
See Separate Review comparing Germain to Other Honda Competitor in Surprise, AZ. Significant differences in the two dealerships. I had excellent service from all persons contacted from the General Manager who took the time to great me; to my salesperson Kiara, who was outstanding in her service and follow-through. From Finance to Service Department, I was thoroughly satisfied. Special shout-out to Al Bustamante in Service Dept., who I have dealt with concerning past leased Hondas. He has in great part obtained my allegiance to Honda vehicles and their upkeep. I am a completely satisfied customer with Germain Honda. Very well-run ...
John was a great salesman. He was always there to help. We are very careful buyers and were back many times for information. I am from the American auto industry, so buying a Honda was difficult for me. Between John and Terry we were made aware that Honda cars are assembled in the USA. Though we did not wind up buying, John was the only reason we considered the CRV so closely. It was a pleasure working with him. If we buy another vehicle, we would come to see John first.
Well organized, clean and easy accessible. Amazing staff very friendly and great lipping customers informed.
If you want a salesman that values empathy, integrity, and transparency, Joshua Reeves is the one to ask for. I bought my first car today and I couldn’t be happier. Buying a car is incredibly stressful, especially as a first time buyer. I felt reassured and heard throughout the whole process, whereas other dealerships prefer pressure tactics over quality and professional customer service. Thank you, Joshua!
I received excellent service by both Cesar Tena and Evan Winje when purchasing my 2025 Accord.
We have been with Germain as our service provider for many years and always been satisfied with the service. This is our first time buying a vehicle and it was a smooth experience. Jacob was a dream to work with and very knowledgeable. We would like to say a HUGE thankyou to Alfredo Bustamante, who has taken such great care of our needs over the years. Because Al has worked with us so long, we asked him for suggestions for our next SUV. Al gave us great insight into the different vehicles which we took with us to work with ...
This dealership runs like a well-oiled machine. All know what their job is and they do it well. It is very refreshing to find a Co., especially a dealership, that takes good Customer Service seriously. Kudos to Brandon S, Evan W., and Robert P. in particular !
Always have a good experience, good service , so far extremely fair and honest. Keep rolling!
Joshua Reeves is an excellent salesperson. He is both knowledgeable and professional. Please see him for your new car
Everyone was great! Unequaled service and quick follow up! Thank you to the entire team.
Nathan went above and beyond helping us get our van fixed! His extra effort helped save us money and get my van working great again.
Josh made buying a car out of state super easy. Very straightforward and professional. Would recommend Josh and Ty there.
Josh and Ty were very helpful getting me into our new van. To easy, thanks again.
Joshua Reeves is nice guy, help to buy a nice car.
Al service advisor always is prompt with making appts n getting me out in under 2 hours for B7 n some other work n car wash
Andre K is always professional and takes pride in taking care of his customers. He gets straight to the point of what is needed.
Professional and friendly the Honda was service in a great time management. The facility was friendly
The team here are very accomodating. My sales advisor Cesar was great he did try to do his utmost best to get me to my comfortable numbers. Got to take home the ride I need sameday i went there.