Customer Testimonials
Montana and Jacob were amazing! Thank you making purchasing a car not awful! 🤣 i appreciate you listening and hearing me, and taking the time to make the experience great. Ps I love my car!
Very friendly and helpful told him my concerns and was able to understand my concerns
His attention to details, knowledge and customer service is beyond expectations.
Very open and transparent with pricing break down. Offered discounts, and appreciated my returning customer status.
Great service. They get you in and out quickly and even include a car wash.
Jean was very helpful and knowledgeable about the CRV we purchased. We feel like we can call back anytime if we have any questions.
I dealt with Kevin but he was great but he's not listed below. Your 15th word
The staff is made up of good, honest people. Nathen in the service department is exceptional.
Thank you very much Miranda for helping me with my vehicle service. It was a pleasure talking to you and thanking you for being attentive and helping me on a short notice.
Dominick was the absolute best and most patient salesman. Great asset to this dealership. Keep shining go see Dominick for your new car 😉
We visited several dealerships across Arizona searching for a very specific Honda Odyssey Elite — white exterior with a brown and black interior. Most dealerships didn’t take us seriously, possibly because we’re younger and didn’t “look” like typical buyers. Unfortunately, that meant we didn’t get much help.
Then we came to this dealership and met Logan B. They didn’t have the exact model in stock, but Logan worked his magic and found us the exact Odyssey Elite we wanted. We’ll be picking it up this Friday, and we couldn’t be more excited!
Logan made ... Read More Google - Jul 10, 2025
The sales staff was friendly and followed through with what they told me. Kiara was excellent and so was Robert who helped me with an issue.
Robert Solis is an excellent service advisor. He only recommends the most important items that are necessary at the time to be fixed. Explains everything thoroughly.
Enjoyed my initial meeting and working with Robert. He was thorough and professional. He took the time to review the work to be done and the results.
The dealership met my expectations and assisted in finding exactly what I needed. I would highly recommend
Although fixing my ac was extremely expensive, Nathan did an excellent job in explaining all details about the problem, the fix and the cost. He was professional and followed through with each of his commitments throughout the process. I highly recommend working with Nathan!
I received such great customer service from this dealership and I am very happy with my new Honda Accord!
Absolutely amazing! They gave us wonder customer service and made us feel like family! Logan was wonderful and we will for sure be back!
I went in looking for a Honda CRV and was pleased by the salesman’s (Logan) attitude,knowledge and presentation.I ended up buying a CRV.In my opinion the salesman was exceptional.
What a great group of people. Our experience was top-notch from our salesman, Dominick Suazo, and the managers, Colin McEuen, Robert Pitman, Montana, and Finance Manager, Evan Winje. They took great care of us, gave us an incredible deal, and we walked away with a beautiful new Honda CR-V Hybrid Sport. It's rare to find staff at an auto dealer that is this fantastic to work with.
Evan from finance was excellent. Very knowledgeable and thoroughly explained all coverages. Highly recommend Evan and the Germain Honda Team!
Logan was very courteous and knowledgeable this was my daughter’s first car buying experience Logan and Colin both made her feel so good about the process even when she didn’t understand the numbers. They were top notch in all aspects of the sales experience couldn’t ask for a better or smoother experience!!
I had a fantastic experience working with Kiara and Dominic throughout the car-buying process. They were incredibly patient and thorough in answering all of my questions, making sure I felt confident every step of the way. Before I left, they took the time to walk me through and set up several features in my new CR-V Sport, ensuring I was fully comfortable with everything.
I’m absolutely in love with my new car and couldn’t be happier with my purchase! A big thank you to Kiara and Dominic for making this such a smooth and enjoyable experience. Highly recommend!&... Read More Google - Jul 6, 2025
Great service and very competent service personnel.
Good people to work with. Fair deals and honest sales people.
Joshua Reeves hands down the best salesman answered all my questions and more highly recommend asking for him if your in the market for a vehicle!
Breezy was awesome! Very relatable, and patient. Thanks for a great experience.
I have always been pleased with Germaine Honda
Joshua Reeves was the best sales person. I will recommended to my friends.
Joshua Reeves was very knowledgeable in what we were look for. Great overall experience!
Germain Honda is a wonderful environment. I had an excellent experience with both Ivan and Colin during my purchase. Colin knew the vehicle I was looking for and had it ready for me. Ivan was an immense pleasure to work with during the sale process, I would buy from him and from Germain Honda again. Highly recommend!!!!
Hospitality and respect towards me and the vehicle. Great response from the service helper. Love it
So, in the past I was very displeased with my service rep, and decided to drive the extra miles to Peoria for future needs. I did that for a couple of years, even though I live less than 2 miles away from Surprise/Germain Honda Dealership. Last year, for convenience, I came in for an a/c issue and luckily was assigned to Nathan Garcia. Nathan was GREAT. He has real "people" skills, and treated me with respect and in a friendly and helpful way. He was patient and explained things to me. If Nathan is the new "... Read More Google - Jul 4, 2025
I brought my car in for a recall repair. The customer service person who set up the appointment was very helpful in getting me an appointment that fit into my schedule. When I arrived for the appointment, someone helped me right away. Kevin Proo took the time to talk to me about the repair and questions I had about my other Honda vehicle. I have had a good experience both times that I have taken my car in for service.
How is wonderful to deal with. He’s a pleasant individual when I bring my car in.
Josh Reeves was our sales rep. He was professional and listened to our every need. He gave us a killer deal and helped walk us through some negative equity we acquired through Covid. He’s the real deal! Not only did we get a car that met our needs but it was affordable! Thanks Josh for taking care of my family! You are a blessing!
Dailen was amazing! I really liked his style. He did not pressure at all. Thank you
Thank you to Jean Pierre for a great first time car buying experience. I was looking for the 2025 Honda civic sedan sport in the color Urban Gray Pearl but they had no regular sedans that day and I had settled for a different color at a different location, he let me know early the next day that they had received it and was nice enough to set it aside for me. I had no knowledge about what to do since I had already signed for the other car at the other location and he made sure to provide me with ... Read More Google - Jul 3, 2025
It is a dealership that was trusted by my late father. He had been going there for 9+ years.
Mark was wonderful and tried his best to help out we tried buying a new car but the sales manager was the worst and kept avoiding letting me see them even tho someone bought a new one while i was there sadly but I would definitely recommend Mark
Great experience overall. Joshua Reeves was very patient with us and took good care of us. Thank you!
Joshua Reeves took excellent care of us and made this process of purchasing a car very easy. He was super kind, knowledgeable, and answered any questions we had. Overall had a great experience with him!
JP was very helpful and responsive. He made the buying process very easy and as quick as possible. Would recommend this dealership.
I was supposed to get a two free oil changes, this did not happen on two levels. One was over mileage, the other was expired because of the month. I was told NOT to schedule until maintenance light came on which did NOT happen until end of month. I was charged for every single service provided, NOT one service combined together. I was way over charged and NEVER going back for service.
On the day we leased the new vehicle, we were able to make an appointment with Christopher Hawkins and he had two vehicles ready for us to test drive when we arrived. Once we chose the vehicle we wanted we worked with Tracey Ford to work up the trade in amount for the old vehicle, down payment and monthly cost for the new vehicle. We appreciated all the work that was done by Tracey to get us to where we needed to be for a monthly payment. Tracy was available to us a couple days later when we had some ... Read More DealerRater - Jul 3, 2025
Sales staff was pleasant and gave me a fair deal. Finance also very good. Good experience
They don’t want to help there customers and go against them and also get you into a car they want you to be in . You get nothing you want !
Kevin was amazingly helpful and informative through the whole process! He also has great pens!!
The whole team at germain Honda did a great job helping me find the perfect vehicle.
Jersey Mike he was really nice professional good guy. The only thing is my car did not come with a Honda Accord Book that is usually in the glove department. All who assist me were very helpful . Thanks for you time
Courteous and respectful agent. Got done on timely manner like she said and we were out the door
i love my sales lady she was wonderful! she was very patient and helped me out a lot. She set my car up for me. She went beyond her duty.
Great experience, Kiara was amazing to work with, knowledgeable and professional, making it an easy transaction.
Kiara was fantastic, we shopped German Honda 1st and went to several other dealerships. Professionalism and attention to detail was superb
Christian from this dealership was a huge help and was very knowledgeable. I am a first time buyer and he made it as easy as can be. Thank you so much for the great service.
The folks at Germain Honda are meticulous and make sure I am aware of all may vehical needs.
Service Center, Robert Solis listened to what I wanted done to vehicle & did not pressure to have other maintenance done immediately, but when convenient for me. He is the best.
The time estimate of service was met perfectly, and the waiting area was large, well furnished and even had a few nice amenities.
Experienced, thorough, fair prices, no up-selling, good explanations, answer questions clearly, I trust this dealership.
I went to Germain Honda of Surprise thinking about buying a new car. After expressing my interest to the salesperson (JP) and negotiating with the sales manager (Reese), we came to an agreement. All in all the process was very smooth, fast and the team was exceptional. I'd recommend checking out this dealership.
Worked with Kevin Proo in service. On it as always, worked with him originally at Showcase
Very friendly and helped us so much !! Thank u !
This dealership is great. They communicate well. They are clear. They answer my questions. The service dept. specifically doesn't make me feel like I don't know what im talking about with my car. I recently had a noise that we couldn't pin point but they kept at it until they found it.. they actually found it instead of telling me it was nothing. Good job guys and gals!
Fast and efficient service. I have always enjoyed working with the team at Germaine Honda
Great service! JP was very knowledgeable. Thank you!
JP and Dailen wete amazing! They took their time and had lots of patients. Highly recommend.
Worked with Dailen today to get a new car and he was great. Helped us a lot and was super patient. Thanks Dailen!
Exceptional Service from Robert Solis at Germain Honda – Surprise, AZ!
I can’t say enough great things about Robert Solis in the service department at Germain Honda! Every time I bring my vehicle in, Robert provides fast, friendly, and professional service that truly stands out. He goes above and beyond to make sure I’m taken care of, and I always leave feeling confident that my car is in excellent hands.
What I appreciate most is how seamless he makes the whole process—he communicates clearly, keeps things moving quickly, and treats you like a valued customer, not just a ... Read More DealerRater - Jun 28, 2025
Had miscommunication but they reached out and made everything right cars running. came and gave me 2 new battery's, I would recommend 👌, as a first time buyer things are looking good 👍 👋 THANK YOU GUYS 🙏🙏
I've been coming to this dealership for about the last 3 years, been pretty satisfied with them
Very happy with Germain Honda. Chris was great! My husband started with emailing him and he was super thorough and helpful. He made the process smooth and flawless. We were in our new vehicle in no time.
Chris was great to deal with! Everything went smoothly, no pressure, enjoyable experience!
Highly satisfied and I will be returning in the future for any maintenance or new purchases. Had a couple of issues after purchasing from here but once my concerns were voiced they were understanding and took care of the issue to my satisfaction. Thank you again once again a very happy customer
Had a 1:00 PM appointment for a brake pin recall. I took a walk to the local market and by the time I came back the inspection had been completed. I like the prompt service.
My sister and I just purchased our 3rd Oddessy van! After experiencing horrible service and sales at the previous company we decided we would Never buy another vehicle from this surprise company. When I brought my Oddessy in for a recall ,at Germain Honda I met a wonderful young lady Kiara Ruiz . She told me about Germain Honda the new Honda co. ,That is now there! She then showed me a new 2025 Oddessy with all the new bells and whistles ! I told her I wanted to bring back my husband and sister ! After many follow-up calls to come in and ... Read More Google - Jun 27, 2025
Always a great experience working with them. No haggle no hassle and worked hard to find us the vehicle we wanted.
I have never been disappointed with Germain Honda Surprise. Always timely with great followup. Very honest and competent. I feel trust is so important when I comes to car maintenance. Maria went above and beyond answering my questions.
One service agent said I wouldn't be charged extra for the coolant because I was getting a coolant flush, but I did get charged for the extra coolant.
They are always courteous, though, knowledgeable, brave, clean, honest, reverent, to do their duty to God and country. There, 15 words.
Great customer service and was efficient in getting my vehicle completed. I would happily take my vehicle back there again for any service work!
I am so happy with our 2025 Honda Pilot we got last weekend. Josh Reeves worked extremely hard to get us a deal that worked best for us and we are very grateful! We would happily refer him to anyone who’s on the market for a new ride!
Connor was a pleasure to work with! We purchased a used Honda CRV for an excellent deal. There was no back and forth. I told him where I needed my payment to be and he made it happen! Thank you Connor!
Very professional, transparent and efficient. The appointment process was easy, the waiting area provided wifi and power to for email and or business. Coffee and water was also available. very smooth.
Very friendly and I should always be able to get my crv serviced because of the hours you are open.
Very chill dude had great conversations. Funny, smart, easy to talk to gentlemen. Had thinks in common.
Alfredo gave wonderful service during my last visit. Good communication,helpful and on time service.
They were very good and quick. They were very good and quick. They were very good and quick.
Good experience, good people. We had Az vehicle inspection today and everything passed. Your location and people do an excellent job.
Dailen was very helpful, but not pushy. Finance dept, George, was smooth and quick. Next car I shop for, I'm starting with Germain Honda of Surprise.
Very nice service. My car was wash. The service Manager took time to talk to me. And the service advisor was great. Thanks