Customer Testimonials
Very pleased with the service I received. Timely and professional as well. Lyft ride was a nice bonus
I like the service that's the reason I keep going back, because it is overpriced.
Michael Briese was awesome working with me on my new 2025 Honda Cr-V. Sheila Hatalla
Not much to complain about, everyone was easy to deal with and helpful. It was a relatively quick process with not too much waiting around. Very nice dealership. I would recommend them to anyone.
Great experience with caring people. They worked with me to get the right vehicle at the right price.
Great experience buying my Nissan Rogue. Kiara was especially helpful and very communicative with me.
Germain Honda is far and above the other Honda dealers. Our sales associate, Michael Briese, took the time to find out what we really wanted to purchase. He worked hard to find the vehicle of our choosing. And he went above and beyond during our delivery to make sure everything was set up the way we liked it on the car. We also had a wonderful experience in finance with Ty. He explained all the loan terms and guided us in the purchase of add-on items, making sure we got only what we needed. There was no pressure to buy ...
George is the best service advisor I have ever dealt with at any dealership. He is friendly, knowledgeable and seems to truly care about taking care of his customers.
Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good
Maria was very professional, attentive, and helpful during my service. She explained things that were done and went over details about my car.
Maria was very accommodating and helpful, made my experience wonderful and I’ll definitely be reaching out to her directly next time I need service
Robert was absolutely amazing and on his "A" game. He beat his quoted service time by an hour and answered all my questions to my satisfaction. Robert replaced my previous service advisor, and I think Robert is the best service advisor I've had with Honda since I've owned a Honda which is over 10 years.
My service advisor, Nathan, is always polite and professional. The waiting area is clean and comfortable and the wait times are reasonable.
Service writer gets an Excellent. My only complaints (if it rises to even that level) are the car was returned with grease on the front bumper (which the service person was able to remove, but should not be her job). Someone in the shop should at least walk around the vehicle before it is presented back to the customer. There was over $800 of service recommendations from the shop. Upon research, virtually all of these were recommended by Honda at or over 30,000 miles. My vehicle has a bit less than 22,000 miles on it. Again, not the service departments job. Technicians need ...
The service was very thorough and the customer service rep was very good. I was also happy with the rides provided.
The service department is excellent . The service agents have always gone to the further extent to make make sure that service needs were met and that I was satisfied.
George took great care of me the last time I was in. I look forward to working with him in the future.
We had a wonderful experience with everyone at Germain Honda. Joshua "Superman" Reeves took the time and listened to what we wanted and found the perfect vehicle to meet our needs. Josh even took the time to help program all the settings in our new vehicle. We are very happy with our purchase and would highly recommend Germain Honda and Josh to anyone looking for a new car. Thank you Superman you're the best!
The dealership was very clean and friendly. Kristina was very helpful and knowledgeable. Very quick service.
Quick appointment setting. My car was taken in early. Service was quite satisfactory
Excellent customer service and the service was very fast. No long lines and didn’t waited for long. Thank you
Adrian was amazing! Quick, easy, informative, and a pleasure!
Visit was as expected. Work completed in a timely fashion. IDK what else you want me to say to get to 15 words.
My husband and I went online to look at their pre-owned inventory and fell in love with a vehicle listed! We came in the next day and met Brandon. Brandon answered all my questions and explained to me the bells and whistles of the car. He was kind knowledgeable and not pushy at all. We went inside and started the paperwork. It was a great experience! We highly recommend this dealership.
Waiting to hear from Nathan if he an get the part replacement for the broken window shade?
Honda always provides great service. The process is always efficient. My rep is awesome. Appreciate the great service.
Professional & quick ! It was also.nice to get my car washed. I will return soon.
My experience with Germain Honda has been excellent from the sales department to the service department. I’m always greeted with smiles and warmth. These people are wonderful. Conner Brandtman was my first encounter and I was very impressed by him, his knowledge of my choice of vehicle was amazing. His enthusiasm is infectious and makes the experience fun. Next I met Montana Boone, another great person. She was willing to do all that she could to make me happy with my purchase. I paid cash for my CR V so I didn’t have much to do with the ...
I just had a really great experience at Germain Honda. My sales guy, Adrian, was really kind and patient and my financial guy, Ty was also great. Really enjoyed my experience and walked out with a new car! Hooray!
Always the best service with NATHAN and staff. Always does a great job,and very nice.
Great service and great people! Good location for us in Surprise. We will be back.
It was a great experience dealing with Josh Reeves! He and “Hollywood” made it very enjoyable for us!
I want to say thank you to Joshua "SuperMan" Reeves for finding me my perfect truck! I gave him a list of specifics that I wanted, and he found me my truck! This is not the first time I've used Josh, and it won't be the last! If you're looking for someone who is honest and on your side, he's your guy!
My experience with Germain Honda of Surprise was great. I appreciate Michael Arencibia being patient and kind through the whole process. Everyone at Germain Honda was warm and welcoming. The atmosphere was friendly and it made the process of buying my first car seamless. I appreciate all the insight and help when making this big decision. I love my new honda civic sport touring hybrid! Thank you to Collin as well!
Updating post: Manager gave me a call directly and addressed the communication. They started working to get me the price I needed on the trade in and made accommodations to get me in the Jeep Grand Cherokee that I was looking to buy! Appreciate how quickly the previous issues got addressed and ended up having a great experience. Will be keeping their info for purchases in the future! Original post: Was offered 33k originally for my trade in (other dealerships offering me between 40-42k). Was told their used car manager wasn't in office and they would call me ...
Just like to think Connor Brandtman for all his help thank you again
Best experience ever, quick and smooth, thanks to Connor to help me find the perfect car
Thank you so much Connor for helping us with our Lincoln MKC even though it took me three days to decide what I wanted, you were very patient. Your whole team was great thanks again. I love my car.!!
great job, thanks for explaining what needed to be done to repair my Honda CRV
Professional, friendly service. I had a recall done on my 2024 Accord for a fuel pump issue. Everything was okay.
This dealership is tremendous in every way. The purchase was very easy and they gave me a great deal on a new Honda civic. I highly recommend Conner and the team at Germain Honda
Overall, customer service at Germaine Honda was exemplary. I know how important good customer service is and can’t think of any areas where there could be improvement. It was a wonderful experience and I thank you for that.
Going to a dealership is not one of my favorite things to do. But George was amazing and made it very easy.
As usual, the exceptional service and outstanding service representative provided me with top-notch care and attention. I am extremely satisfied and will gladly recommend Germain Honda of Surprise to anyone looking for a new or pre-owned Honda. The professionalism and dedication I observed were truly beyond reproach. A special shout-out to Nate Garcia, who demonstrated remarkable professionalism and a caring demeanor. He recognized that I am a fellow military veteran, treating me with honor and respect while also providing a military discount. I sincerely thank Nate Garcia and Germain Honda of Surprise for recognizing veterans—I am truly humbled and ...
Kristina was well informed, helpful, and a joy to work with. It was a great experience.
Honest and friendly. All my questions were answered with such patience. I’m so happy with my service. Breezy was the best salesperson.
Nathan is kind and informative, this is only my third time bringing my car in, twice for service and everything was great, I look forward to many years of serving my CRV with them.
Service staff do a great job of taking care of both of our Honda's.
Oil change and tire rotation was completed in an hour. Waiting area was comfortable Much appreciated
thx brandon! great service!
Al Bustamante is my service writer. I trust him! He keep me coming back. Thank you
They assist us very fast and they give us information clear. The dealership have a good environment.
Professional and quick with servicing car. Will be back for future service. There’s a 15 word minimum so I’m typing some more.
Maria was excellent. The waiting room was nice. I don’t have anything else more to say.
Chris was quick, easy, and patient throughout the experience of getting my first car, appreciate his help and would recommend this place!
Great service, easy and expedient closing! Michael Briese was informative and made our experience special for our daughter.
Jean Pierre and Robert at Germain Honda provided outstanding service! They were professional, knowledgeable, and made the entire process smooth and stress-free. Jean Pierre patiently answered all my questions, while Robert went above and beyond to ensure everything was handled perfectly. Highly recommend them for a great car-buying experience! Thank you .
jersey mike helped me out
Michael Briese was absolutely fantastic! He took the time to understand exactly what my husband and I were looking for in a car. He was incredibly knowledgeable about the cars on the lot and answered all my questions clearly. Briese went above and beyond to make sure we were happy with our purchase! We would definitely return to this dealership just to work with him again! #FightOn
Chris was extremely nice and attentive. Did not pressure us or force anything on us. Answered all of our questions and made us comfortable throughout the buying process🙏.
The service was quick, and the staff was great.
Great service from Al Bustamante!!
Adrian Alvarez and the rest of the staff was so he’ll and kind throughout our purchase! Very satisfied with our experience.
Got a great deal on a car I needed for work immediately didn’t have the best credit and Breezy managed to make it happen with great efficiency also ty crews was very helpful as well great establishment and am planning on returning when I want a car again definitely check them out.👍
Easy to make appointment. Prompt, efficient, friendly, clean and comfortable waiting area, done on time!
Connor what’s great to work with. Answered all my questions and made the process easy.
I have had good service experiences with this dealership. I have been impressed with their thoroughness, and they deferred work that didn't need to be done.
The recall work plus the additional items I requested were all completed within the time frame given me for just the recall work. Plus they provided me with a Lyft ride to and from home.
We had some work done on our car and George Haslerig took care of us. We was amazing! Was there every step of the way and so glad he took care of us. Thank you George! Mr and Mrs Jacobs
Joshua made us feel cared for and was extremely patient in explaining all the features of the CRV we purchased. The sale was very low pressure and he was so helpful.Thank you Joshua for everything you did for us.
Joshua Reeves is really a superman!
Everyone was very helpful and wanted to help you with your concerns. Bought a CVR Sports n very happy
I used AutoTrader to find the car that I eventually purchased. I inquired about the vehicle online and Connor was the salesman that contacted me to verify that it was on the lot. Connor was a perfect fit for me as a customer. Connor was fair and not pushy. He allowed me to think things through with zero pressure while at the same time reassuring me that he was there if need be. Additionally, I appreciated the professionalism that the leadership displayed. From Alex the GM, to Montana and Ewan. All amazing. Thank you for the beautiful car and for ...
Great service with Nathan as my service advisor. He is upfront and honest about his time estimates and doesn’t disappoint. Very pleasant to work with and a great guy. Very good experience wth our vehicle purchase as well.
Used rental car agency. Nice, they detailed vehicle. Lots of parking easy to find
Breezy was very helpful in helping my brother purchase his first car. He was very resourceful and kind. He even helped entertain my toddler and was overall a welcoming sales person! If you want a helpful and supportive salesman, he is your man!
Josh helped us find our dream vehicle and successfully met all our goals. He worked tirelessly to ensure everything was exactly how we needed it. We are repeat customers of Josh and would highly recommend his professionalism, expertise, and honesty to anyone looking to add a new vehicle to their garage! Thanks again, Josh.
Annie Penn
Arnie is the man!
Kiara was exceptional, as well as other staff that assisted me was a nice experience. Kiara took the time to walk me through All the features of the car and I appreciate that so much!
They gave good, prompt service. They had to keep the car overnight to get a part but they arranged for a ride home and then a ride back the next day. Thoughtful policy and people.
Everything about this recall experience went according to plan. Nathan was professional, polite and delivered expert service. TY
Service dept is great and very dependable, hats off to David & Alfredo! That said, Alex Rivas in the Management team is the reason I will never purchase a vehicle from this dealership again. Again, David and Alfredo in the Service department are outstanding!
I don't normally comment on purchases I've made but Jacob & the staff at Germain made our purchase VERY Pleasent.
I recently purchased a new car from Germain Honda of Surprise. My sales representative, Breezy (Michael Briese), was a breeze to work with. Breezy made what can often be a stressful process much easier and more enjoyable. He patiently answered my questions, and he went the extra mile to help with details, like setting up my phone and my GPS. He also made sure that I understood how my new car worked. I was really pleased with Breezy’s great customer service.
BEST customer service in the Valley. Plus very knowledgeable service technicians. Very clean customer lounge.
Excellent service.
Thank you Al service advisor for all you do when I come in. Always meets the long list of things I have and in a huge timely manner gets me on my way out the door! Amazing person n his honesty is wonderful. Goes above and beyond
Always pleasant and explain everything and every question patiently. Also, so nice to have a cup of coffee available!
Everyone pitched in to make the car buying experience pleasant. Arnie was there for any questions and handled the experience very professionally
The Service on my recall was right on time took less time than I was quoted and really enjoyed the golf simulator and putting green while I waited. All employees were very Pleasant Love Germain Honda.